Shipping policy

Website: digtsoekpe.myshopify.com
Business Address: 27 ADDISON ROAD, GUILDFORD, ENGLAND, GU1 3QQ, UNITED KINGDOM
Phone: +44 1483 570038
Email: contact@digtsoekpe.com

Welcome to digtsoekpe Store

At digtsoekpe Store, eco-responsibility takes center stage. We're dedicated to a greener future through sustainable sourcing, reduced packaging waste, and eco-friendly alternatives.

This Shipping Policy explains how we handle the processing, shipping, and delivery of your orders placed on digtsoekpe.myshopify.com.

1. Order Processing

All orders are processed within 3 to 4 business days (Monday–Friday) after receiving payment confirmation.

  • Orders placed on weekends or holidays will be processed the next business day.

  • You will receive an email confirmation with your order details and tracking number once your order has been dispatched.

We strive to ensure that every order is handled promptly and responsibly.

2. Shipping Times

We work with reliable carriers to ensure timely and safe delivery.
Estimated shipping times vary depending on your location:

  • United Kingdom: 3–4 business days

  • United States: 3–4 business days (free return shipping included)

  • Europe & International: 5–10 business days (depending on customs and local delivery conditions)

Please note that these are estimated timeframes and may vary slightly during peak seasons or unforeseen delays.

3. Shipping Costs

  • Inside the USA: Shipping is free, and we also offer free returns and free return shipping.

  • United Kingdom & International Orders: Shipping costs are calculated at checkout based on the delivery destination and order weight.

We aim to keep shipping rates affordable while maintaining eco-friendly packaging and transport methods.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking link via email.
Tracking updates may take up to 24 hours to appear after dispatch.

If you do not receive your tracking number within the expected processing period, please contact us at contact@digtsoekpe.com for assistance.

5. Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, or local taxes.
These charges are not included in our product prices and are the responsibility of the customer.
We recommend contacting your local customs office for details on potential charges before placing your order.

6. Delays and Delivery Issues

We are not responsible for delays caused by customs, postal services, or other circumstances beyond our control.
However, if your order is delayed significantly, please contact us and we will assist in resolving the issue as quickly as possible.

7. Damaged or Lost Packages

If your order arrives damaged or does not arrive within the expected timeframe:

  • Contact us immediately at contact@digtsoekpe.com

  • Provide your order number and any relevant tracking details

We will investigate the issue and arrange a replacement or refund if applicable.

8. Returns and Exchanges

We offer free returns and free return shipping inside the USA.
If you are not fully satisfied with your order, please refer to our Return and Refund Policy for full details on how to initiate a return or exchange.

9. Contact Us

For any questions or concerns regarding shipping or delivery, please reach out to us:

  • Email: contact@digtsoekpe.com

  • Phone: +44 1483 570038

  • Address: 27 ADDISON ROAD, GUILDFORD, ENGLAND, GU1 3QQ, UNITED KINGDOM

digtsoekpe Store is committed to providing fast, reliable, and environmentally responsible shipping for all customers worldwide.