Refund policy

Website: digtsoekpe.myshopify.com
Business Address: 27 ADDISON ROAD, GUILDFORD, ENGLAND, GU1 3QQ, UNITED KINGDOM
Phone: +44 1483 570038
Email: contact@digtsoekpe.com

Our Commitment

Welcome to digtsoekpe Store, where eco-responsibility takes center stage. We are dedicated to a greener future through sustainable sourcing, reduced packaging waste, and eco-friendly alternatives. Your satisfaction and trust are very important to us.

Returns

We accept returns on all eligible items within 30 days of delivery.
To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.

  • Proof of purchase or order confirmation is required.

We offer free returns for all orders within the USA, including free return shipping.

To start a return, please contact us at contact@digtsoekpe.com. We will provide you with the return instructions and a prepaid shipping label (if applicable).

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

  • Approved refunds will be processed automatically to your original payment method (PayPal) within 3–5 business days.

  • Please note that it may take additional time for your bank or payment provider to post the refund to your account.

Exchanges

If you received a defective or damaged item, we will replace it at no additional cost. Please contact us immediately upon receiving your order and include photos of the item if possible.

Non-Returnable Items

For hygiene and safety reasons, certain items (such as personal care products or digital goods) may not be eligible for return. This will be clearly stated on the product page if applicable.

Shipping Details

Orders are typically processed and shipped within 3 to 4 business days (Monday–Friday). You will receive tracking information once your order has been dispatched.

Contact Us

If you have any questions about our Return or Refund Policy, please reach out to us via:

We’re always happy to assist you and ensure your shopping experience at digtsoekpe Store is smooth, transparent, and environmentally responsible.