Privacy policy

Website: digtsoekpe.myshopify.com
Business Address: 27 ADDISON ROAD, GUILDFORD, ENGLAND, GU1 3QQ, UNITED KINGDOM
Phone: +44 1483 570038
Email: contact@digtsoekpe.com

Introduction

Welcome to digtsoekpe Store, where eco-responsibility takes center stage. We are dedicated to a greener future through sustainable sourcing, reduced packaging waste, and eco-friendly alternatives.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from digtsoekpe.myshopify.com.

By using our website, you agree to the terms of this policy.

1. Information We Collect

We collect several types of information to provide you with the best experience:

a. Personal Information:
When you place an order, create an account, or contact us, we may collect your:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via PayPal)

b. Device Information:
When you browse our store, we automatically collect certain information about your device, such as:

  • IP address

  • Browser type

  • Time zone

  • Pages visited and time spent on our site

c. Cookies:
Our website uses cookies to enhance your shopping experience and analyze site performance. You can disable cookies through your browser settings if you prefer.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders, including shipping and payment confirmation

  • Communicate with you about your orders, products, or customer support requests

  • Improve our website, products, and customer experience

  • Comply with legal obligations and fraud prevention requirements

We do not sell, rent, or trade your personal information to third parties.

3. Payment Security

All payments are processed securely through PayPal. We do not store or have access to your full credit card details. PayPal’s encryption and security protocols ensure that your financial information remains protected.

4. Sharing Your Information

We may share your information with trusted third-party service providers who help us operate our business, such as:

  • Shopify (our e-commerce platform)

  • PayPal (payment processor)

  • Shipping carriers

These partners are required to keep your information secure and only use it for the services they provide to us.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent for marketing communications

  • Request information about how your data is used

To exercise these rights, please contact us at contact@digtsoekpe.com.

7. Data Security

We take reasonable precautions to protect your personal data from unauthorized access, misuse, loss, or disclosure. Our website uses SSL encryption and secure servers to ensure your information is transmitted safely.

8. International Orders

We offer worldwide shipping, with delivery times ranging from 3 to 4 business days (Monday–Friday) depending on location. Orders within the USA include free returns and free return shipping.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with the revised date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

  • Email: contact@digtsoekpe.com

  • Phone: +44 1483 570038

  • Address: 27 ADDISON ROAD, GUILDFORD, ENGLAND, GU1 3QQ, UNITED KINGDOM

digtsoekpe Store remains committed to protecting your privacy and ensuring a safe, transparent, and eco-responsible shopping experience.